Refund Policy

Overview

At CyberX Info System Pvt Ltd, we are dedicated to providing exceptional services, including website development, software development, graphic designing, SEO, SMO, RPO, and virtual assistance. While we aim for complete customer satisfaction, we understand that situations may arise that warrant a refund. This policy outlines the specific conditions under which refunds will be considered.

General Terms

Refunds will only be considered for services paid for in advance.

Requests must be made in writing within 14 days of service initiation.

This policy applies only to services offered directly by CyberX Info System Pvt Ltd and does not cover third-party products or services.

Service-Specific Refund Terms

Website Development:

Before Project Commencement: Full refunds will be issued if the project is canceled before the first deliverable (e.g., wireframe, prototype).

After First Deliverable: Refunds will be evaluated on a case-by-case basis, depending on the progress made and the reasons for cancellation.

Software Development:

Before Initial Delivery: Full refunds will be available if the service is canceled prior to the delivery of the first functional version.

Post-Delivery: Refunds will not be granted after the first functional version is delivered, but we may offer adjustments or revisions based on feedback.

Graphic Designing:

Before Initial Concepts: Full refunds will be available if no initial designs have been presented.

After Initial Concepts: Refunds will not be granted, but clients may request revisions as outlined in the project agreement.

SEO and SMO Services:

Given the ongoing nature of these services and the variability of results, no refunds will be issued after payment is made. However, clients may request a review of service performance and suggestions for improvement.

RPO Services:

No refunds will be issued once services have commenced. We encourage clients to discuss any concerns directly with our team to find suitable solutions.

Virtual Assistance:

Unused Services: Refunds will be issued for any unused hours within 14 days of purchase.

Used Services: Once services have been utilized, refunds will not be issued. Clients may request additional hours or modifications to service terms.

Requesting a Refund

To initiate a refund request, clients must:

Contact our customer service team at [email protected].

Provide the order number, a brief description of the reason for the refund request, and any supporting documentation.

Processing Refunds

All refund requests will be reviewed within 7 business days.

Approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.

Clients will receive written confirmation regarding the approval or denial of their refund request.

Modifications to the Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website, and clients are encouraged to review the policy periodically.

Contact Us

For any questions or concerns regarding this refund policy, please contact us at [email protected]. We are here to help and ensure that your experience with CyberX Info System Pvt Ltd is positive.